At Linga Stores, we want you to be happy with your purchase. If you receive a damaged, defective, or incorrect product, please contact our Customer Support team for assistance.
Eligible Returns
A return or exchange may be considered for products that are:
- Damaged during delivery
- Defective
- Incorrect products received
- Significantly different from the product ordered
The product must be unused, unworn, unwashed, and in its original condition with the original packaging and tags, wherever applicable.
Non-Returnable Conditions
Returns or exchanges may not be accepted if:
- The product has been used, worn, washed, or altered
- The product is damaged after delivery due to customer handling
- Original tags or packaging are missing, where applicable
- The return request is made after the applicable return period
- The product falls under a category specifically marked as non-returnable
Return Request
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.
Please provide:
- Order ID
- Product name
- Reason for return
- Clear photographs/videos of the product and packaging, if requested
Our team will review the request and provide further instructions.
Refunds
If your return is approved and a refund is applicable, the refund will be processed according to the applicable payment method and our internal processing timelines.
The time taken for the refund to reflect in your account may depend on your bank or payment provider.
Exchange
Where exchange is available, it may be subject to:
- Product availability
- Size availability
- Product condition
- Our return/exchange eligibility requirements
Important
Please do not send products back without first contacting our Customer Support team and receiving return instructions.
Linga Stores reserves the right to review each return request and determine eligibility according to the applicable return conditions.
For assistance, please contact Linga Stores Customer Support.